Privacy Policy

Last Updated: January 2026

Allora respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how Allora collects, uses, stores, and shares information when you use the Allora mobile application or website and its associated services.

1. Scope of This Policy

This Privacy Policy applies to all services offered through the Allora platform, including:

• Hunger Hub – Food delivery

• Snapit – Grocery delivery

• PharmaSteps – Pharmacy and healthcare product delivery

• Shophora – E-commerce marketplace

• Rideo On – Ride booking and transportation services

By using Allora, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following information:

• Full name

• Mobile number and email address

• Delivery and pickup addresses

• Payment-related information (processed via secure payment gateways)

• Government-issued ID details where legally required for rides or pharmacy services

2.2 Service Usage Information

• Order history and service preferences

• Ride details, routes, and trip history

• Search activity and interactions within the app

• Ratings, reviews, and customer support interactions

2.3 Device & Technical Information

• Device type, operating system, and app version

• IP address and location data

• Log data, cookies, and usage analytics

3. How We Use Your Information

Allora uses collected information to:

• Provide and improve platform services

• Process orders, payments, and deliveries

• Enable ride bookings and real-time tracking

• Verify prescriptions for PharmaSteps

• Communicate updates, confirmations, and support messages

• Detect fraud, misuse, or security threats

• Comply with legal and regulatory obligations

4. Location Data

For services such as food delivery, grocery delivery, and ride bookings, Allora collects location data to:

• Match users with nearby vendors or drivers

• Enable live tracking of orders and rides

• Improve route efficiency and service accuracy

Location data is collected only when necessary and in accordance with your device permissions.

5. Sharing of Information

We may share your information with:

• Restaurants, grocery sellers, pharmacies, and merchants fulfilling your orders

• Delivery partners and ride drivers for service execution

• Payment gateway providers for secure transactions

• Government authorities where legally required

All third parties are required to protect your data and use it only for authorized purposes.

6. Pharmacy & Health Data

For PharmaSteps:

• Prescription data is collected only for order verification

• Medical information is handled with confidentiality

• Allora does not store or use health data beyond order fulfillment and compliance requirements

7. Data Retention

• Personal data is retained only as long as necessary to provide services or meet legal obligations

• Order and transaction records may be retained for accounting, compliance, and dispute resolution

• Data no longer required is securely deleted or anonymized

8. Cookies & Tracking Technologies

Allora uses cookies and similar technologies to:

• Improve app functionality and user experience

• Analyze usage trends and performance

• Personalize content and service recommendations

You may manage cookie preferences through your device or browser settings.

9. Data Security

Allora implements reasonable technical and organizational measures to protect your personal data, including:

• Secure servers and encrypted communications

• Restricted access to sensitive information

• Regular security monitoring and updates

Despite these measures, no system is completely secure, and users acknowledge inherent risks.

10. User Rights

You have the right to:

• Access and review your personal information

• Update or correct inaccurate data

• Request account deletion, subject to legal requirements

• Withdraw consent for non-essential communications

Requests can be made through in-app support.

11. Third-Party Links & Services

Allora may contain links to third-party websites or services. Allora is not responsible for the privacy practices of external platforms and encourages users to review their policies independently.

12. Children’s Privacy

Allora services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

13. Changes to This Policy

Allora may update this Privacy Policy from time to time. Changes will be effective immediately upon publication within the app or website. Continued use of the platform constitutes acceptance of the revised policy.

14. Contact & Grievance

For questions, concerns, or data-related requests, users may contact Allora through official in-app support channels. All grievances will be addressed within a reasonable timeframe.