Terms & Conditions

Last Updated: January 2026

Welcome to Allora, a unified digital super app that brings together multiple services under one platform. By accessing or using the Allora mobile application or website, you agree to be bound by these Terms & Conditions. Please read them carefully before using any of our services.

1. About Allora

Allora is a super app that provides access to multiple service verticals, including:

• Hunger Hub – Food delivery services

• Snapit – Grocery delivery services

• PharmaSteps – Pharmacy and healthcare product delivery

• Shophora – E-commerce marketplace

• Rideo On – Ride booking and transportation services

Each service is operated through the Allora platform and may involve third-party vendors, sellers, pharmacies, restaurants, drivers, or service providers.

2. Eligibility to Use

You must be at least 18 years of age to use Allora. By using the app, you confirm that you are legally capable of entering into a binding agreement under applicable laws.

3. Account Registration & Security

• You are required to create an account to access most services.

• You agree to provide accurate, current, and complete information.

• You are responsible for maintaining the confidentiality of your login credentials.

• All activities carried out through your account are your responsibility.

Allora reserves the right to suspend or terminate accounts found to be in violation of these Terms.

4. Use of Services

4.1 Hunger Hub (Food Delivery)

• Orders are prepared and fulfilled by independent restaurants.

• Delivery times are estimates and may vary due to traffic, weather, or operational constraints.

• Allora is not responsible for food quality, taste preferences, or restaurant-specific issues.

4.2 Snapit (Grocery Delivery)

• Product availability and pricing may vary based on location and vendor.

• Substitutions may be made if an item is unavailable, subject to user preferences.

• Freshness and packaging are the responsibility of the vendor.

4.3 PharmaSteps (Pharmacy Services)

• Prescription-based medicines require a valid prescription.

• Users are responsible for uploading accurate and lawful prescriptions.

• Allora does not provide medical advice and acts only as a platform to facilitate delivery.

4.4 Shophora (E-commerce Marketplace)

• Products are sold by third-party sellers.

• Product descriptions, warranties, and authenticity are the responsibility of sellers.

• Return and refund policies may vary by seller and product category.

4.5 Rideo On (Ride Services)

• Rides are provided by independent drivers.

• Fare estimates may change due to route changes, waiting time, or surge pricing.

• Safety compliance and vehicle condition are the responsibility of drivers, subject to platform guidelines.

5. Payments & Pricing

• Prices displayed are inclusive of applicable taxes unless stated otherwise.

• Payment methods may include cards, wallets, UPI, or other digital modes supported by Allora.

• Allora reserves the right to revise pricing, delivery fees, or service charges at any time.

6. Cancellations & Refunds

• Cancellation and refund eligibility depend on the service category and order status.

• Refunds, where applicable, will be processed to the original payment method.

• Allora reserves the right to deny refunds in cases of misuse or policy violations.

7. User Responsibilities

You agree not to:

• Use the platform for unlawful or fraudulent purposes

• Abuse service providers, delivery partners, drivers, or support staff

• Provide false information or misuse promotions and offers

• Attempt to disrupt or compromise platform security

Violation may result in account suspension or permanent termination.

8. Third-Party Services

Allora acts as a technology platform connecting users with third-party service providers. Allora is not responsible for:

• Acts or omissions of third-party vendors or partners

• Quality, legality, or delivery of products and services

• Disputes between users and service providers

9. Intellectual Property

All content, branding, logos, designs, and software used in Allora are the intellectual property of Allora or its licensors. Unauthorized use is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, Allora shall not be liable for:

• Indirect, incidental, or consequential damages

• Loss of profits, data, or business opportunities

• Delays or service interruptions beyond reasonable control